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How Advanced Internet Technologies (AIT) Permanently Lost A Customer Why I Switched Hosting Companies
from Why You Should, Too! Click Below or Here ----------------->
The following list are excerpts from my actual Advanced Internet Technologies, Inc. (AIT) trouble ticket correspondence related to web hosting service failures experienced in the year before I dumped AIT and switched to Hostgator. Based on my experience so far, Hostgator has turned out to be a much better deal, both financially and, more importantly, in terms of reliability and server uptime. You might ask: if I was getting the crummy service and poor reliability from AIT that is documented below why on earth didn't I switch hosting companies earlier? The answer is complicated. As the following trouble ticket log attests, AIT kept promising it would fix the reliability related problems I was encountering. At first, those promises sounded credible. What's more, I found it hard to believe, I guess I just couldn’t or wouldn’t accept it, that they would really be in the business of selling me something – reliable web hosting, which is what they promised -- that they could not or would not deliver. I figured they'd simply have to fix the problems or they'd have no business. Silly me. After a while, though, it became painfully obvious that AIT’s reliability was not getting any better. My web site and email were down quite regularly. Like many personal and small business web site owners, however, I initially thought it would be difficult to switch hosts because of the relative complexity of my site, which was originally designed and coded by someone else years ago, and my inability to move all my databases intact without expert help. When I finally found a hosting company that
would do all that for me, Hostgator, I jumped at the opportunity
to leave AIT. I followed Hostgator's instructions for a zero
percent down time site migration. As you can see if you are reading
this, it all worked just fine. In fact, thanks to Hostgator I've even noticed that clicks on my Google Adsense links are going back up again now that more of my site's pages load when clicked on from a search engine. Isn't that amazing? I mean, a website works better when the pages load? Who'd a ever thunk it... If you don't want to read all these excerpts below from my last 12-month AIT web hosting trouble ticket log, which were copied below just for fun while waiting on AIT technical support hold one last time, I have also compiled a list of the actual excuses AIT cited for service failures I experienced during this period here. One final note: I have deleted the names of the individual technical
support personnel who responded to these incidents because I don't
think it fair to blame them for the corporate and marketing policies
that led to these ongoing and systemic failures. And remember, these
are just some of the service outages I experienced
during this recent approx. 12 month period. Most other service outages,
and they were
many, were not documented. Information Sequence : 1 Request on :10/10/2007 11:01:18 AM Topic : SERVER
DOWN server down again. also unable to download
email. Thank you for hosting with AIT! The services have been restored for you. If you have any further questions please feel free to contact us.I apologize for the inconvenience, and I thank you for being a valued AIT Customer! Sales ID #297 Sequence : 1 Request on :10/8/2007 1:13:18 PM Topic : SERVER
DOWN Thank you for your patience. There was a load issue on the shared server that you hosted on. We have corrected the problem and your services are not running properly. I apologize for any inconveniences. If this does not sufficiently answer your
question, please contact us again by reopening this ticket, or
by giving us a call.
Information Callback Settings Sequence : 1 Request on :10/5/2007 10:51:41 AM Topic : SERVER
DOWN Please bear with us as the service has been updated. If you have any further questions please feel free to contact us. I apologize for the inconvenience, and I thank you for being a valued AIT Customer! Sequence : 2 Request on :10/5/2007 6:12:21 PM Topic : SERVER
DOWN 10/5/2007 12:04:04 AM - hplotkin> Failed connecting to *hplotkin@plotkin.com* Information Callback Settings Sequence : 1 Request on :10/1/2007 4:32:42 PM Topic : SERVER
DOWN Sequence : 2 Request on :10/1/2007 4:41:10 PM Topic : SERVER
DOWN web page just loads and loads, circle moves around, but full page takes many minutes to load, if it does. Is this really a bandwidth problem (eg., not enough on your end for number of customers served)? Why isn"t my service more reliable -- problem has been going
on for days! The server at www.halplotkin.com is taking too long to respond. * The site could be temporarily unavailable or too busy. Try again
in a few * If you are unable to load any pages, check your computer"s
network * If your computer or network is protected by a firewall or proxy,
make sure
Submitted on :10/1/2007 5:09:42 PM Submitted on :10/1/2007 5:48:03 PM Yes, we are working on this shared production server at the moment and our engineering team is resolving the problem. This should be resolved shortly. We appreciate your patience.
Information Callback Settings Sequence : 1 Request on :9/23/2007 2:45:11 AM Topic : SERVER
DOWN I was able to successfully resolve halplotkin.com internally as well as externally. I have also created a test email account and was able to send/receive without issue. I have checked your SMTP, POP, FTP and HTTP services which all returned typical results. This may have been a temporary interruption due to maintenance. I apologize for this inconvenience and I thank you for your patience and understanding regarding this matter. If you are still unable to access your email or resolve your site please preform a tracert and provide the results so that we can troubleshoot where the root of this problem is stemming. Customer Service Technician Information Callback Settings Sequence : 1 Request on :9/17/2007 12:41:29 AM Topic : SERVER
DOWN Submitted on :9/17/2007 12:51:01 AM Your services have been restored. Thank you for hosting with AIT, and please contact us again should you require further assistance. System Administrator
Callback Settings Sequence : 1 Request on :9/8/2007 8:02:47 PM Topic : SERVER
DOWN
AIT’s system administrators discovered an issue with our primary name server this morning which caused significant degradation of service for many customers. They then discovered an unrelated issue that was corrected a short time ago. All services have now been confirmed operational. We sincerely apologize for the inconvenience and appreciate your continued patience & understanding. If this does not sufficiently answer your question, please contact us again by reopening this ticket, or by giving us a call. Customer Service Rep. Callback Settings Sequence : 1 Request on :9/8/2007 11:54:04 AM Topic : SERVER
DOWN At approximately 7:45am this morning, AIT
discovered a problem on their primary name server. Significant
packet loss in data transfer was found, resulting in customer complaints
of limited to no access to their services. System engineers & network
administrators worked together to replace a network switch, and
returned proper data routing to normal. All services have been
confirmed operating as normal. Thank you for your patience & understanding. Callback Settings Sequence : 1 Request on :4/17/2007 1:44:56 PM Topic : SERVER
DOWN I have reviewed your issue and found that there was a configuration problem on the server which caused the services not to run correctly. I have restored the services and now everything is resolving successfully. I do apologize for the inconvenience. If you have any further problems or questions, please feel free to contact us. We appreciate you for Hosting with AIT!
Callback Settings Sequence : 1 Request on :4/9/2007 12:33:20 PM Topic : SERVER
DOWN I have reviewed your ticket and found that there was a slightly higher then normal process load on your server. This caused your services not to running correctly. That has been resolved and now your site is resolving correctly. Please test this and if you have any further problems or questions, please feel free to contact us. We appreciate you for Hosting with AIT!
Callback Settings Sequence : 1 Request on :4/3/2007 12:00:44 PM Topic : SERVER
DOWN Thank you for hosting with AIT! The services have been restored for you. If you have any further questions please feel free to contact us.I apologize for the inconvenience, and I thank you for being a valued AIT Customer! Information Callback Settings Sequence : 1 Request on :3/22/2007 12:25:31 PM Topic : SERVER
DOWN I have reviewed your issue and found that
there was a configuration problem on the server which caused the
services on the server not to run correctly. I have restored the
services and now everything is resolving successfully. I do apologize
for the inconvenience. If you have any further problems or questions,
please feel free to contact us. Callback Settings Sequence : 1 Request on :3/19/2007 1:54:30 PM Topic : SERVER
DOWN I have reviewed your issue and found that there was a process load on your server today which was causing your site to resolve very slowly. I do apologize for the inconvenience, but everything is running correctly now without any problems. Please test this and if you have any further problems or questions, please feel free to contact us. We appreciate you for Hosting with AIT! Callback Settings Sequence : 1 Request on :2/28/2007 12:47:48 PM Topic : SERVER
DOWN looks like you are having server load issues? can you fix this and
restore reliable service today? There was an issue with the firewall script
on the machine, in which caused this dilema. I apologize for the
inconvenience. A reboot of the machine will be necessary to correct
this issue. We will be rebooting the machine shortly and your services
will be restored. Thank you and have a good day.
Callback Settings Sequence : 1 Request on :1/30/2007 7:18:23 PM Topic : SERVER
DOWN We do apologize for any inconvenience experienced. Your server was down due to a problem with the power strip for the server. This issue has now been corrected. Let me stress, the problem was not with the server. Your site is now resolving without issue and this has been verified both internally and externally. If you are experiencing further issues, please do not hesitate to either reopen the ticket or give us a call. Sales Engineer Callback Settings Sequence : 1 Request on :12/19/2006 3:27:31 PM Topic : SERVER
DOWN Takes FOREVER to download email. There was a higher than normal process load on your server earlier which was causing some slowness and time out errors. This has been corrected and all services are now responding properly. I apologize for the inconvenience. If you have any further issues or questions please let us know. Thank you for hosting with AIT. Manager Information Callback Settings Sequence : 1 Request on :12/11/2006 2:43:41 PM Topic : SERVER DOWN I did connect to download email this morning, but it was VERY SLOW, maybe one email per each two minutes, and then, a few minutes ago, the connection was lost and now it won't reconnect -- just hangs. Please fix and let me know what the problem was. Once again, I am
NOT getting the service I pay for. I have restarted services on your account and verified that your site is now resolving and all other services are responding as well. I apologize for the inconvenience. If you have any further issues or questions please let us know. Thank you for hosting with AIT. Manager Why was my account disabled in the first place, and by whom? I did not ask for or authorize my service to be stopped. What's more, it is a great inconvenience to me to have to continueally monitor my website to make sure the services I am paying for are actually being provided. Please explain why this disruption of service occured and let me
know if you plan further disruptions of my service. You are currently hosted on a shared hosting server. There was an issue with the server that needed a reboot to be resolved. We monitor the server and we know when the server is having issues. We work as quickly as possible to resolve these issues when they occur. If you have any further issues or questions please let us know. Thank you for hosting with AIT.
Callback Settings Sequence : 1 Request on :9/25/2006 7:46:09 PM Topic : SERVER
DOWN 9/25/2006 4:41:09 PM - hplotkin> Failed connecting to 'hplotkin@plotkin.com'
(POP3) Submitted By : Unknown Unknown Services on the server which your account
resides were temporarily disabled due to OS issues. We have re-enabled
these services, and mail services to your domain are now functional.
We appreciate your patience during this short restart.
Callback Settings Sequence : 1 Request on :9/23/2006 3:21:14 PM Topic : SERVER DOWN Thank you for contacting AIT. As per your ticket your server is currently resolving without issue. I would advise clearing your cache to see that the server is now up and resolving. Please know we are performing maintaince to correct this on going issue this weekend and expect to have this situation corrected at the beginning of the week. If you have further questions don't hesitate to give us a call. Customer Service Shift Leader Note: Keep in mind this is not even a complete list of one year's worth
of service failure trouble tickets I submitted in connection with
my since closed web site hosting account at Advanced Internet Technologies,
Inc. (AIT). Below you'll find a list of the actual excuses, excerpted
from the trouble tickets posted above, explaining why my website
was down or I could not send or receive email for periods that ranged
from a few hours to days at a time over this one-year period.
List of Service Failure Excuses from Advanced Internet Technologies (AIT) for my web hosting account over one recent 12-month period: 1. Load Issue As Roseanne Roseannadana might have said, "with Advanced Internet Technologies, Inc. (AIT), it's always something!" |
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Problems with Advanced Internet Technologies, Inc.'s webhosting service. Problems with Advanced Internet Technologies, Inc.'s web hosting service. Switching web hosting service providers. Switching from Advanced Internet Technologies, Inc.'s web hosting service to Hostgator. Reasons why Hostgator is a much better web hosting company. AIT Sucks. Compliants about AIT web hosting webhosting complaints about Advanced Internet Technologies, web hosting service. Which web hosting service providers are better? How do I find the best most reliable web hosting company: hint: not AIT. Reasons to dump AIT reasons to dump Advanced Internet Technologies as my your webhosting company. Do not expect AIT to live up to the repeated promises they make about system upgrades, etc. AIT has been promising to improve service and reliablity on shared hosting accounts for many years with no visable progress. To be a customer of AIT is to be very unhappy about the investment made in hosting a website on AIT's problem plagued network and servers.