| Although
implementation challenges remain, analysts say theyre impressed
with the way IPO-bound How2.com Inc.s business model marries
content and commerce.
"Im certainly optimistic about the space theyre
in," says David Cooperstein, research director at Forrester
Research, based in Boston. "The beauty of the Internet
is the way you can tie content and commerce together. How2 has
a perfect link between the two."
Thats high praise considering the source. Cooperstein,
one of the more-seasoned digital-commerce analysts, has been
publicly skeptical of several other online business models,
particularly those employed by companies, such as Mountain View,
Calif.-based Epinions.com, that are trying to use expert or
consumer opinions to drive online sales.
"How2 is different," Cooperstein says. "They
clearly have a viable business model."
Dallas-based How2.com was spun off earlier this year from software-maker
Citadel Technology Inc. {CITN},
also based in Dallas. The 180-employee company is aiming to
become a one-stop source for online information, products, and
services. The idea is to turn consumers seeking information
into customers buying solutions to their problems.
"Theres no question there is a huge demand for this
kind of stuff," says Blaine Mathieu, senior analyst at
Dataquest, based in San Jose, Calif. "Surrounding commerce
with content is a booming trend."
Check out
How2's Web site
Overall, the U.S. market for companies selling items over the
Internet is expected to grow to more than $42 billion next year
from $20.5 billion this year, according to Dataquest.
At present, only a tiny fraction of those sales are taking
place through Web sites, such as How2.com, a market sector some
experts call "cooperative e-commerce." The term describes
a business model where one company, in this case How2.com, provides
content and then links the customers it attracts to allied Web
sites where sales orders are processed, usually in exchange
for a commission of some sort.
"Essentially, How2 is building content as a media company,"
Cooperstein says.
One of the keys to How2.coms business model is the fact
that, thanks to the Internet, allied online merchants are always
just one mouse click away from the companys Web site,
which makes it easy for consumers to immediately locate whatever
they might need.
The Internets power, however, could also pose problems
for How2.com if, for example, consumers turn to the site to
learn how to do something, say interior decorating, and then
decide to look for the products they need on competing comparative
shopping Web sites that can help them find the lowest price.
"I dont think thats going to be much of a
problem," says Kevin Werbach, managing editor of Release
1.0, a leading high-tech newsletter based in New York. Werbach
says the example of Amazon.com Inc. {AMZN}
demonstrates that many consumers are more interested in convenience
than shopping around to save amounts that are often quite small.
"You can get a better price on almost everything Amazon
sells at the comparison shopping services," Werbach says.
"But as long as the value of what they offer is close enough
to what can be found elsewhere, most consumers dont want
to go to more trouble."
Werbach says that a substantial amount of commercial transactions
come from consumers who have questions of some sort. That, he
says, gives companies such as How2.com, which focus on answering
questions first and selling goods second, an advantage over
more traditional online e-commerce firms that merely push product.
"I think [How2.coms] business model has legs,"
Werbach says.
Although analysts are impressed with How2.coms approach,
they also stress the challenges that confront the company on
its road to profitability. A quick visit to the How2.com Web
site, for example, reveals a noticeable dearth of products associated
with many of the tutorials offered by the company. In some cases,
the only related products available are books that can be purchased
through Amazon.com.
Blaine Mathieu of Dataquest says he isnt particularly
worried about that right now, noting that the company launched
its service just months ago. "The bottom line is that they
have a valuable concept," he says.
Even so, Mathieu expects it will be some time before How2.com
is able to pump a significant amount of sales through the channel
it is creating.
"Its all a matter of execution," Werbach agrees.
"But I dont have any doubt that this is going to
be a big space for e-commerce."
How2.coms IPO could also be boosted by the ambitious
advertising campaign recently launched by the company. In Silicon
Valley, and other regions with large numbers of Internet users,
for example, the companys ads, which appear on buses and
in other media, are becoming increasingly hard to miss.
"Online experts are popping out of the woodwork,"
Mathieu says. "But How2 has a good chance of building a
strong brand." How2.coms advertising effort is being
coordinated by Austin, Texas-based GSD&M, a firm that handles
brand-building for major accounts such as MasterCard International,
Southwest Airlines Co., and Wal-Mart Stores Inc..
How2.com posted a loss of $2.15 million on revenue of about
$870,000 from its inception on Jan. 7 through June 30.
The date for the companys IPO hasnt yet been set.
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