Concerns over a new set of hacker attacks on prominent Web sites
overshadowed a big day for Buy.Com Inc. {BUYX}
and spread to a shutdown of popular auction site eBay {EBAY},
shopping site Amazon.com {AMZN}
and news site CNN {TWX}.
Buy.com shares nearly doubled in the stock's
debut in early Tuesday today. But the online retailer's Web
site went offline later in day for three hours, taking some
wind out of the company's sails, as hackers tied up the company's
main computer servers.
Late Monday, the company priced its 14 million
share offering at 13, up from its stated range of between 10
and 12. In early trading, Buy.Com shares topped 30 in active
trading. However, by mid-afternoon, reports surfaced the company
was having technical problems that prevented customers from
accessing the site.
A spokeswoman later confirmed the site problems
and said that Buy.com's technical people were working to fix
the problem. Later, The Wall Street Journal's Steve Frank, appearing
on CNBC's Market Wrap, confirmed that Buy.Com's problems were
related to a "denial of service" action, similar to
the attack on Yahoo! on Monday.
"The attack came from as far as we can
tell at this point three locations across the country according
to Buy.Com," said Frank. "The locations were in Chicago,
Boston and New York. ... The site at its peak was hit by 800
megabits of information per second, slightly shy of what Yahoo!
was hit with yesterday."
Later on Tuesday, eBay, Amazon and CNN acknowledged
similar outages, caused by a sudden jump in traffic to its Web
servers.
Buy.com's first-day trading success came despite
concerns that some analysts expressed about
the companys long-term business prospects.

Buy.ComPost-IPO Stock-Performance Chart
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Buy.Com, based in Aliso Viejo, Calif., is an online
discount retailer of consumer products, such as computer hardware
and peripherals, software, books, DVDs and music. The company
lost $89.8 million on revenue of $398 million for the nine months
ended Sept. 30.
The companys strategy of undercutting
other online retailers on price accounts for much of those losses.
The company routinely sells items at, or slightly under, wholesale
cost.
"Theyve done a very good job of using
a price advantage as a way to build up their brand name,"
says George Barto, senior analyst at the Gartner Group, based
in Stamford, Conn. "Thats been a very good strategy."
Analysts say Buy.Comis already well-known among
Web-savvy consumers, many of whom like to invest in Internet
companies with familiar names.
Buy.Com consistently ranks as one of the 40
most-popular Internet sites. More important, Buy.Com was the
third-fastest-growing Web site during November, with monthly
traffic increasing from 2.05 million unique visitors in October
to more than 4.7 million unique visitors, a gain of 129 percent,
according to Media Metrix, based in New York. Only Toysrus.com
and Kbkids.com grew at a faster clip in November.
By contrast, the Nets leading online retailer,
Amazon.com Inc. {AMZN},
had 15.3 million unique visitors over the same period.

Amazon.com 52-Week Stock-Performance Chart
Buy.Com has been gaining ground without the
same kind of expensive national advertising campaign that made
its rival, Amazon.com, a household name. Instead, the company
gets much of its online traffic from third-party online shopping
intermediaries, such as brodia.com or shopping.com, which point
consumers to the lowest online prices for individual items.
Buy.Coms prices on many items are often
the lowest available, though sometimes by just a few pennies,
which is enough to win first place on many online price-comparison
lists.
The companys business strategy calls for
thin to non-existent margins on many products, losses it hopes
to make up from advertisers drawn to the site.
"Our surveys tell us that price has been
an extremely critical factor for people shopping online,"
Barto says. "Its been an excellent way to get customers."
Several analysts, however, caution that Buy.Com
may have a much tougher time further down the road.
"Im not a big fan of Buy.Com,"
says Andrew Bartels, an analyst at the Giga Information Group,
based in New York, adding that Buy.Coms business strategy
reminds him of a joke attributed to Bill Gates. Gates, lampooning
current online trends, has reportedly said hes planning
on giving away dollar bills online for 90 cents and then making
up the difference in advertising.
"Its a very bizarre concept,"
Bartels says about BUY.COMs business model. "Its
hard to see how it works in the long run."
Carrie Johnson, an associate analyst at Forrester
Research, based in Cambridge, Mass., shares some of Bartels
skepticism. "In a few years, price is not going to be the
most important factor when it comes to online shopping,"
she says.
Amazon.com, Johnson notes, doesnt compete
on price but instead emphasizes convenience and good customer
service. "Two years from now, when all your favorite retailers
are online youll just go there," she says.
"Brand-name retailers are going to have an advantage. If
I want my makeup, Ill go to the brand I know."
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