Dot-com investors have learned some painful lessons over the
past year about the limitations of the Internet, particularly
when it comes to selling bulky items like pet food and groceries.
That's why many observers predict a far better future for companies
such as Expedia Inc. {EXPE}
and Travelocity.com Inc. {TVLY},
sellers of airline tickets and other travel-related reservations
that can be both sold and delivered online.
Several financial analysts recently have
set higher 12-month price targets on both stocks, saying they
are exemplars of an online business model that can actually
work. But a number of leading industry analysts who don't make
markets in stocks caution that the online travel area remains
unsettled and that investors could be in for a big letdown if
they think the sector's two largest players have the whole thing
sown up at this still-early stage of the game.
There have been several conspicuous flops
in the online travel market, most notably Priceline.com Inc.
{PCLN}.
But the consensus among analysts is that Priceline's woes were
mostly of its own making. In particular, they blame Priceline's
unique "name your own price" marketing strategy, which
didn't allow customers to pick flight times or, often, even
specific destinations. Firms selling airline tickets online
in a more conventional way, such as Expedia and Travelocity,
are typically portrayed as much safer bets.
The theory among their boosters is that
Expedia, Travelocity and some of their peers are playing to
the true strength of the Internet: the ability to sell "digital
goods" that don't require expensive warehouses, packing
and shipping operations or costly procedures for dealing with
returned items.
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| Expedia and Travelocity 6-month
stock performance comparisons |
That may explain why Expedia and Travelocity's
stocks have posted a better performance lately than most other
dot-coms. Both have sold off in the past week after significant
rallies, but analysts are sticking by sunny appraisals of their
shares.
Their charts may not look pretty. But
appearances aside, Expedia and Travelocity are two of the 10
dot-com merchants with market capitalization of more than $200
million whose stocks are currently trading closest to their
52-week highs. The leading online travel agency stocks showed
more signs of life early this year than most other dot-com issues,
shooting up 33 percent as a group in January, for example, a
month when the Nasdaq recovered at a much slower 13-percent
pace.
"Travel is a truly virtual product,"
says Paul Keung, an analyst at CIBC World Markets, based in
New York. "We've seen a pullback and consolidation in the
space that benefits the two major players."
In late January, Keung upgraded Travelocity's
stock to "strong buy" and reiterated the same rating
on Expedia's stock, setting 12-month price targets of 26 and
20, respectively.
Most other financial analysts tracking
the stocks share the enthusiasm.
"We're very positive on both names,"
says Robert Lafleur, an analyst with Bear Stearns, based in
New York. Lafleur has "buy" ratings, his firm's highest
recommendation, on both stocks. The Bear Stearns analyst doesn't
set specific price targets, but he says his firm's buy recommendation
implies 20 percent or more upside potential over the next year.
Backers of the leading online travel
agency stocks don't agree, however, on which of the two firms
is the better play at the moment.
Some say that Travelocity, which currently
ranks as the eighth-biggest seller of travel bookings in the
United States, is better positioned given the firm's many marketing
partnerships with popular online portals, such as AOL {AOL},
Yahoo! {YHOO},
Lycos and Excite. AOL, for example, saw its travel bookings
increase 48 percent in the nine months since it inked its revenue-sharing
deal with Travelocity.
"Travelocity has the better marketing
partnerships," says Bailey Dalton, an analyst at C.E. Unterberg,
Towbin, based in New York, who has a 12-month price target of
25 on Travelocity's stock.
Expedia's backers, on the other hand,
prefer that company's business plan, which relies more heavily
on buying tickets in bulk at discount prices and then reselling
them at higher margins than Travelocity. Travelocity derives
revenue from thinner commissions that often top out at just
$10 a ticket.
Expedia, now the ninth-largest seller
of travel bookings in the United States, is a spin-off from
Microsoft {MSFT}
and is the preferred travel supplier on MSN, the software giant's
Web portal.
"Expedia's approach means they understand
the limitations of the commission model and are doing something
to address that," says Heidi Kim, travel analyst at New
York-based Jupiter Media Metrix, a research firm that tracks
online businesses.
The one big caveat, however, is the almost
certain prospect of more competition for both Expedia and Travelocity
moving forward. The major airlines are expected to roll out
their own combined online ticketing site, called Orbitz, in
June, assuming no interference from federal authorities on anti-trust
grounds, which seems increasingly unlikely given the stated
views of the current administration.
Even more troublesome, though, are indications
that the most sophisticated online consumers are beginning to
use online travel agencies to comparison shop before heading
to the Web sites of the individual airlines, where they can
often find better deals.
"There's a big power struggle going
on online," says Kim, of Jupiter Media Metrix. "And
at the end of the day, travel agencies are just middle men."
Kim says there is about a 50-50 split
right now between agencies and airlines when it comes to airline
ticket sales. But going forward, she says she expects to see
the individual airlines gain share against the agencies.
David Schehr, research director at Gartner,
based in Stamford, Connecticut, agrees.
"People tend to be more loyal to
airlines than agencies," he says. "There's this vague
feeling that consumers have, especially when it comes to electronic
[paperless] tickets, that they would rather be dealing directly
with the airline."
After the completion of the recent spate
of mergers, three airlines will control about 75 percent of
U.S. routes, so consumers will be able to comparison shop almost
the entire country at three Web sites.
Schehr says he's pretty sure the two
leading online travel agencies will survive. But he adds that
they'll have to find more ways to add value and boost margins,
such as through packaged vacation deals, to remain viable businesses.
"There's really not that much of
a value proposition selling tickets online as opposed to, say,
buying them from an 800 number," says Schehr. "Either
way, you still have to go to the airport and get on the plane.
And consumers are already figuring out that they can compare
agency prices at the airline Web sites with just another two
or three mouse clicks. And if they do that, they're going to
go for the lowest prices. After all, it's the same plane."
"The consumer demand for these products
is real," adds Kim, of Jupiter Media Metrix. "But
there are several key elements needed to make sure the [online]
agencies will be able to hold onto their customers and attract
new ones."
Few analysts doubt that the Internet
will eventually become a dominant channel for airline ticket
sales. But at least some of them say there are still some real
questions about who will be left standing in that channel once
the dust clears.
"None of the agencies are anywhere
close to solving all the problems they are facing in terms of
holding on to customers yet," says Kim. "2001 will
be the year we find out which ones will survive."
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