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Despite earlier concerns, leading financial and industry analysts
now say it is increasingly clear that online travel firms Expedia
Inc. {EXPE}
and Travelocity.com Inc. {TVLY}
will be among the handful of Internet operations that will survive,
and perhaps even thrive, after most other once-promising dot
com players have been carried off the field.
"I certainly think the leading [online]
agencies are going to survive," says Heidi Kim, travel
analyst at New York-based Jupiter Media Metrix, a research firm
that tracks online businesses. "There's room for both of
them, but how much more room there is for other smaller players
is questionable."
Unlike most Internet firms, Expedia and
Travelocity have both posted better than expected results in
recent weeks. In early April, Travelocity posted its first quarterly
profit, excluding one-time charges of $31 million, with earnings
per share for its first quarter of fiscal 2001 coming in at
3 cents. Analysts had expected the company to post a loss of
five cents a share.
Expedia matched that performance a few
weeks later when the company also reported its first-ever profit,
of nine cents a share for its third quarter of fiscal 2001,
against analyst expectations of a five-cent loss.
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| Expedia 52-week stock performance |
"What it means is that Travelocity
and Expedia provide value to customers," says Bailey Dalton,
an analyst at C.E. Unterberg, Towbin, based in New York.
Dalton was one of the few analysts to
recommend buying both stocks last year at a time when the dot
com tumble had sent the online travel stocks into the tank.
Bailey says she remains upbeat about
both stocks, although she's slightly more positive on Travelocity
at the moment.
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| Travelocity 52-week stock performance |
The C.E Unterberg, Towbin analyst currently
has a "buy" rating on Expedia, which implies a 15-20
percent higher 12-month price target, and a "strong buy"
rating on Travelocity, which implies thirty-percent one-year
upside potential, according to the stock rating guidelines used
by her firm.
"It's a small distinction between
the two," she says. "I think both stocks will be higher
a year from now. A lot of people are skeptics [about dot com
stocks]. But after a while, there's going to be increased interest
by shareholders in companies with a proven business model."
There had been worries going into the
most recent quarter that future profitably at the online travel
firms might be threatened by a new airline-owned online travel
web site called Orbitz.com, which is slated to formally commence
operations in June. Some analysts have also recently noted that
growing numbers of passengers are now booking online travel
directly at airline web sites, rather than at online agency
intermediaries. And finally, the two leading online travel stocks
were also hurt earlier this year when Northwest Airlines Corp.
{NWAC}
announced it would stop paying commissions to online travel
agencies.
Fears those issues would put downward
pressure on earnings at the two leading online travel agencies,
however, now appear to be receding.
"What's really interesting is that
airlines usually match each other when it comes to changing
fares and commissions," says Kim, of Jupiter MediaMetrix.
"But none of them followed Northwest's lead. So the Northwest
move ended up creating a clear message that all the airlines
are not ready to cut out the impact of agencies and what they
sell online."
Northwest has since backed-off on its
threat somewhat and, in more recent weeks, has reached undisclosed
terms with Expedia regarding a commission arrangement pertaining
to the sale of its tickets online. Travelocity, meanwhile, has
slapped a $10 surcharge on Northwest tickets and is reportedly
still in discussions with the airline in hopes of coming to
an agreement on the issue.
"Northwest did see a decline when
Travelocity added the $10 surcharge," says Dalton, of C.
E. Unterberg, Towbin. "All it did was shift the market
to Continental." Dalton says she thinks common interests
will lead Northwest and Travelocity to resolve the issue before
long.
The bigger threat hanging over the two
leading online travel firms, however, was expected to be the
formal June rollout of competing travel site Orbitz.com, which
is currently available online in a beta, or test, form.
Orbitz is owned by the nation's biggest
airlines -- United {UAL},
Delta {DAL},
Northwest , Continental {CAL},
and American {AMR}.
The company's business plan encourages participating airlines
to list the lowest fares they have available online, including
at their own web sites, which could undercut the air travel
prices found on the leading agency web sites.
Fears of strong competition from Orbitz,
at least over the short-term, are also beginning to fade, however,
now that analysts have had a chance to take an early look at
the Orbitz web site, which many say is more complicated and
difficult to use than competing agency web sites.
A recent request using Orbitz for flight
information between San Francisco and Kauai, for example, yielded
158 different options. Similar requests made on Expedia and
Travelocity yielded the same best fares and flights, but with
far less confusion.
"Orbitz faces an uphill battle getting
started five years after Expedia and Travelocity," says
Dalton. "They also have more hotel rooms and packaged deals
available."
What's more, she adds, the online travel
agencies have already demonstrated they can profitably diversity
their offerings beyond low-margin flight ticket sales to higher-margin
areas such as combination air-ground vacation deals, hotels,
cruises, and rental cars.
"Travelocity is already one of the
top ten [vendors] in the cruise market," says Dalton. "They'd
never make any money if all they did was sell air [tickets].
Air was the easiest thing to do first. But they are finding
other ways to provide compelling value to customers."
"Orbitz is not going to put Travelocity
or Expedia out of business," agrees Henry Harteveldt, senior
analyst at Forrester Research, based in San Francisco. "Online
travel is going to grow at a rate faster than travel in general.
The online agencies might lose some customers to Orbitz, but
they'll never know it."
An estimated 18.9 million households
are expected to purchase travel online this year, up from 14.9
million last year, according to Forrester Research.
"Those additional four million households
have not yet made a decision about where they will buy their
tickets," says Harteveldt. "There's room in that ocean
for both of them."
Ironically, Harteveldt says Orbitz could
hurt sales at the web sites of the airlines that own the service
more than it dampens sales at the online agencies because of
the low fares that are expected to be reserved for Orbitz users.
That's particularly important because recent data shows that
more than half of online travelers are now booking air travel
directly on airline web sites, rather than at online agencies.
"In some cases, Orbitz will have
prices that are better than the airline's own sites, and perhaps
better customer service," says Harteveld.
Longer-term, three to five years out,
there are still some worries that as online travelers become
more sophisticated even more of them will bypass the online
agencies looking for better deals with the airlines themselves,
or with ticket consolidators who buy distressed inventory. It's
also possible the airline sites will eventually do a better,
more competitive job when it comes to offering a greater variety
of package deals and other travel options.
But in the meantime, the experts say
the growing flood of new customers to the online travel agency
sites, coupled with the fact those sites sell digital goods
which can be cost-efficiently delivered online, should keep
the two leading online travel agencies - and their stocks --
in the dot com sector's ever-shrinking sweet spot for the foreseeable
future.
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